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What makes users love your software?

Last week, we brought you Part I of our keeping users happy series, based on several years' worth of feedback that we have received from our site users.

Here are some additional guidelines to ensure customer satisfaction with your product.

It offers thorough support documentation. Ideally, the user will never need to consult this, but if they do, they are likely already frustrated. Having incomplete, insufficient, overly technical, or hard-to-find troubleshooting tips will only compound that frustration and may make the user look for another program. At minimum, you should provide a detailed, clearly presented, easily accessible FAQ section. This … Read more

What makes users love your software?

You want our users to download your software. We can help by exposing your product to millions of potential users around the world when you list it on Download.com.

You also want users to keep your software installed and to love it so much that they recommend it to others. How can you make that happen?

Based on several years' worth of feedback that we have received from our site users, we can recommend some key attributes that will serve your product well.

It solves a specific problem. Users search for software that enables them do a particular task (… Read more

May 2015 PPD window now open

The May PPD bidding window is now open and will close at Noon PT on Tuesday, April 28th, 2015. As a best practice, make sure you submit your bids early and check your bids toward the end of the month (before the window closes) to make sure you are still in the running to win your spot for PPD the following month.

Happy Bidding!

Product submission guidelines

Listing your software on Download.com allows you to reach millions of potential users around the world.

Submitting your software is easy and only takes a few minutes. However, here are some tips for making the most of your listing and making the submission process as efficient as possible.

Review and follow our guidelines for what product information to provide: These guidelines detail what information we require and include tips for how it should be presented. Following these guidelines will help ensure that your product submission is not declined, and you don't have to start the process over again. … Read more

April 2015 PPD Window Now Open

The April PPD bidding window is now open and will close at Noon PT on Fri Mar 27th 2015. As a best practice, make sure you submit your bids in early, and check your bids towards the end of the month (before the window closes) to make sure you are still in the running to win your spot for PPD the following month.

Happy Bidding!

Button Partner Page Redesigned

Button Partner Page Redesigned
Last week we launched a new and improved button partner landing page. The objective of this redesign was to increase download rates, and that is exactly what happened. You will notice that the Download Now button is much more prominent. We have also updated the button partner image that will be displayed on your site. The new image is more consistent with what our site looks like today.

If you aren't already using the button partner program, this is a great time to start. Some benefits of participating in the button partner program are:

- Increase your chances of … Read more

User Reviews on Download.com

One topic that always comes up when I am talking to software publishers is user reviews. User reviews play an important role on our site, so I want to give you a few tips on making the best of them.

1 - If you feel a user review is inaccurate, we suggest that you "report this post" on the review. This will alert our community manager, and they will take the necessary actions. 2 - We suggest that you respond to the review yourself. Make sure that you call yourself out as the developer of the program and … Read more

The March PPD bidding window is now open

The March PPD bidding window is now open and will close at Noon PT on Thu Feb 26th 2015. As a best practice, make sure you submit your bids in early, and check your bids towards the end of the month (before the window closes) to make sure you are still in the running to win your spot for PPD the following month. Happy Bidding!

Domain Change for File Hosting

Happy New Year! We wish you the best as we head into 2015, and thank you for being a part of the Download.com publisher community. We also want to let you know about a change we'll making on the site in the near future. We will be changing the domain we use for file hosting, from software-files-a.cnet.com to Files.DownloadNow.com. This should have no impact on your software, but we wanted to let you know just in case there are any issues with the transition, and to keep you informed of changes to the site. … Read more

The February PPD bidding window is now open

The February PPD bidding window is now open and will close at Noon PT on Thu January 29th, 2015. As a best practice, make sure you submit your bids in early, and check your bids towards the end of the month (before the window closes) to make sure you are still in the running to win your spot for PPD the following month. Happy Bidding!