Last week, we brought you Part I of our keeping users happy series, based on several years' worth of feedback that we have received from our site users.
Here are some additional guidelines to ensure customer satisfaction with your product.It offers thorough support documentation. Ideally, the user will never need to consult this, but if they do, they are likely already frustrated. Having incomplete, insufficient, overly technical, or hard-to-find troubleshooting tips will only compound that frustration and may make the user look for another program. At minimum, you should provide a detailed, clearly presented, easily accessible FAQ section. This … Read more