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June 24, 2009 5:58 AM PDT

Basic/Premium Support links

Posted by Catherine Hwang
Basic and Premium Support links are currently not working. In the meantime, please use this form and indicate Basic or Premium in the Subject line. We'll keep you posted on the status of the bug - thanks for your patience.

June 5, 2009 6:27 PM PDT
As you know, we recently switched our URL from www.download.com to download.cnet.com. If you currently have a button partner link on your site, please make sure you update the URL to reflect the correct link. You can simply replace the first part of your existing link from www.download.com to download.cnet.com and keep the rest of the code as is or you can also replace them by creating a new HTML code through your Upload.com account. Click on "Get Button" from your product listing and the updated button partner code will be automatically generated for you. This will help you increase your downloads and we thank you for being a valued button partner!
June 3, 2009 5:16 PM PDT
The window will close on June 26 at 12:00 PM PST
May 27, 2009 12:16 PM PDT
The July Bidding Window will open soon.
May 13, 2009 9:39 AM PDT
The bidding window will close on May 27th, 12:00 PM PST.
May 1, 2009 6:07 PM PDT

Submitting an update in Safari

Posted by Catherine Hwang
If you are getting an error message trying to submit an update in Safari, please try using Firefox instead. This issue seems to be specific to Safari and we are working on getting this fixed as soon as possible. Thank you for your patience.
April 28, 2009 12:00 PM PDT
The June PPD Bidding Window will open soon.
April 14, 2009 4:33 PM PDT

Payment processing issues

Posted by Catherine Hwang
We are having some issues with our payment processor intermittently. Please be patient and we'll update you as soon as possible. Thank you.
April 8, 2009 11:37 AM PDT
The window will close on April 28 at 12:00 PM PST.
March 31, 2009 5:27 PM PDT

Fixed: Premium and Basic support forms

Posted by Catherine Hwang
The problem with the Premium and Basic support forms has been resolved and are now accessible through your account. Please submit your questions according to your subscription listings. Thank you.

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